Maximus Gage
American Muscle allows returns within 30 days of the purchase date, provided a Return Merchandise Authorization (RMA) number has been issued. Customers are responsible for return shipping charges unless the item received is incorrect or defective. Refunds are issued to the original form of payment, and in the case of Affirm financing, returns are only accepted within 90 days of the order being placed.
| Characteristics | Values |
|---|---|
| Time limit for returns | 30 days from the purchase date |
| RMA number | Required for returns |
| Return shipping charges | Paid by the customer unless the item is incorrect or defective |
| Return address | AmericanMuscle.com Attention Returns 17700 College Boulevard Lenexa, KS 66219 |
| Processing time | Returns will be processed within 10 business days of receipt |
| Refunds | Issued to the original form of payment or as store credit |
| Time for refunds | Store credit refunds issued within 24 hours of carrier accepting the return; refunds to the original method of payment issued within 7-10 days |
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What You'll Learn
- Returns must be initiated within 30 days of the purchase date
- Return shipping charges are the customer's responsibility unless the item is incorrect or defective
- Refunds are issued to the original payment method or as store credit
- Return packages must be shipped to the returns address in Lenexa, KS
- Items must be unused and in their original packaging to be eligible for return
Returns must be initiated within 30 days of the purchase date
Returns for purchases made with American Muscle must be initiated within 30 days of the purchase date. This applies to orders shipped to the United States, PR, GU, VI, APO/FPO, or Canada. To initiate a return, you must first contact the returns department, then ship the package to the following address:
AmericanMuscle.com
Attention Returns
17700 College Boulevard
Lenexa, KS 66219
It is recommended that you use a shipping method that offers signature confirmation, tracking, and insurance, as American Muscle is not responsible for lost or damaged packages. Only the signature of an AmericanMuscle.com employee will be accepted as proof of delivery.
Once your return has been received, it will be processed within ten business days (excluding weekends, holidays, and the delivery day). Refunds will be issued to the original form of payment. If the original payment method is no longer valid, the refund will be issued as store credit to your AmericanMuscle.com account. Store credit refunds will be issued within 24 hours of the carrier accepting the returned package, while refunds to the original method of payment will take 7-10 days.
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Return shipping charges are the customer's responsibility unless the item is incorrect or defective
AmericanMuscle.com offers returns on items within 30 days of the purchase date. However, it is important to note that customers are generally responsible for return shipping charges. There are, however, exceptions to this rule.
If AmericanMuscle.com sent you a different product from the one you ordered or a defective item, the company will cover the return shipping charges and process your return at no charge. In such cases, you must contact the company within 30 days of the purchase date. They will also replace the product at no charge. If a replacement product is sent to you, they will provide a FedEx Return tag to return the incorrect/defective product.
For all other returns, customers are responsible for the return shipping charges. When shipping an item back, it is recommended to use a shipping method that offers signature confirmation, tracking, and insurance, as AmericanMuscle.com is not responsible for lost or damaged packages. Only the signature of an AmericanMuscle.com employee will be accepted as proof of delivery.
To initiate a return, customers must first contact the returns department and then ship the package to the provided address. It is important to note that returns will only be accepted if a Return Merchandise Authorization (RMA) number has been issued. This can be done through the Orders & Returns Portal on the AmericanMuscle.com website.
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Refunds are issued to the original payment method or as store credit
AmericanMuscle offers refunds to customers who wish to return their orders. Refunds are issued to the original payment method or as store credit to your AmericanMuscle.com account. The refund will be issued within 7-10 days of the carrier accepting the returned package if it is issued to the original payment method. Store credit refunds will be issued within 24 hours of the carrier accepting the returned package.
To initiate a return, you must contact the returns department and ship the package to the following address:
AmericanMuscle.com
Attention Returns
17700 College Boulevard
Lenexa, KS 66219
It is important to note that returns will only be accepted within 30 days from the purchase date and only if a Return Merchandise Authorization (RMA) number has been issued. This number can be obtained through the Orders & Returns Portal. If the product is damaged or defective, you must contact AmericanMuscle within 30 days of the purchase date, and within 72 hours of receiving the order. AmericanMuscle will replace the product and process the return at no charge.
For orders that are fully or partially paid for with Affirm financing, returns are only eligible if an RMA number is issued within 90 days of the order being placed. Customers are responsible for all return shipping charges unless an incorrect or defective item is received. When shipping an item back, it is recommended to use a shipping method that offers signature confirmation, tracking, and insurance, as AmericanMuscle is not responsible for lost or damaged packages.
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Return packages must be shipped to the returns address in Lenexa, KS
AmericanMuscle.com does allow returns, but there are a few things to keep in mind. Firstly, return packages must be shipped to the returns address in Lenexa, KS. The address is: AmericanMuscle.com, Attention Returns, 17700 College Boulevard, Lenexa, KS 66219.
It is important to note that returns will only be accepted within 30 days from the purchase date. This includes orders shipped to the United States, PR, GU, VI, APO/FPO, or Canada. After this 30-day period, AmericanMuscle.com reserves the right to refuse any unauthorised package returns. Additionally, a Return Merchandise Authorization (RMA) number must be issued for the return to be accepted. This can be done through their Orders & Returns Portal.
If you have received a defective or incorrect item, you must contact AmericanMuscle.com within 30 days of the purchase date. They will replace the product and process the return at no charge, providing a FedEx Return tag for you to send back the incorrect or defective product. For all other returns, customers are responsible for return shipping charges. It is recommended to use a shipping method that offers signature confirmation, tracking, and insurance, as AmericanMuscle.com is not responsible for lost or damaged packages.
Refunds will be issued to the original form of payment. If the original payment method is no longer valid, the refund will be issued as store credit to your AmericanMuscle.com account.
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Items must be unused and in their original packaging to be eligible for return
AmericanMuscle has a strict returns policy that must be adhered to for a successful return. One of the most important requirements is that items must be unused and in their original packaging. This means that if you have used or installed the product, AmericanMuscle will not accept a return, even if the item is damaged or defective.
The company states that customers should inspect all orders as soon as they are received and contact them within 72 hours if there are any issues. If the product is damaged during shipment, AmericanMuscle will replace the product at no charge. In this case, they will provide a FedEx return tag to return the product. If the original item is not returned within 30 days, the customer will be responsible for the cost of the replacement.
It is important to note that returns will only be accepted within 30 days of the purchase date. This includes orders shipped to the United States, PR, GU, VI, APO/FPO, or Canada. After 30 days, AmericanMuscle reserves the right to refuse any package returned without authorization. Additionally, customers are responsible for all return shipping charges unless they receive an incorrect or defective item.
To ensure a smooth return process, customers should contact the returns department and ship the package to the provided address. The package should include the RMA number, which can be obtained through the Orders & Returns Portal. The return will be processed within 10 business days of receipt, and refunds will be issued to the original form of payment.
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Frequently asked questions
Returns must be initialized within 30 days of the purchase date.
You can start a return by clicking the 'Start a Return' button under the tracking information in the Orders & Returns Portal.
Refunds will be issued back to the original form of payment. If the original form of payment is no longer valid, the refund will be issued as store credit.
Customers are responsible for all return shipping charges unless they receive an incorrect or defective item.
