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American Muscle is a company that sells auto parts, with a focus on Ford Mustang parts. The company has received mixed reviews, with some customers praising their customer service and others criticising their shipping and refund policies. While some customers have had positive experiences with the company, others have accused them of scamming and false advertising. The company has a rating of 4.3/5 on Trustpilot, with some reviewers noting that they received their orders quickly and had a good overall experience, while others have complained about delayed deliveries and issues with refunds. Overall, it seems that American Muscle is a legitimate company, but there are some concerns about the quality of their products and their business practices.
| Characteristics | Values |
|---|---|
| Trustpilot rating | 4.3/5 |
| Number of reviews on Trustpilot | 2,693 |
| Sitejabber rating | 4.3/5 |
| Number of reviews on Sitejabber | 7,656 |
| Customer service | Positive and negative reviews |
| Shipping | Positive and negative reviews |
| Return policy | Positive and negative reviews |
| Product quality | Positive and negative reviews |
| Legitimacy | Mixed reviews |
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What You'll Learn
- American Muscle is rated excellent with 4.3/5 stars on Trustpilot
- The company has been accused of scamming and stealing money
- Customers have reported issues with shipping and customer service
- Some customers have reported positive experiences and easy ordering
- American Muscle has apologised for poor experiences and offered refunds
American Muscle is rated excellent with 4.3/5 stars on Trustpilot
AmericanMuscle.com has received mixed reviews from customers. While some customers have reported positive experiences, praising the company's customer service and easy ordering process, others have shared negative experiences, citing issues with shipping, product quality, and refunds.
On Trustpilot, American Muscle is rated "excellent" with 4.3/5 stars from 2,693 customers. Many customers have praised the company's easy ordering process, fast shipping, and great prices. For example, one customer shared that they had several questions answered to [their] satisfaction" and received their order in just three days. Another customer highlighted the convenience of having a website just a click away, eliminating the need to search multiple auto stores.
However, some customers have shared negative experiences on Trustpilot and other review platforms. Common complaints include issues with shipping, such as delays or orders being cancelled due to stock unavailability. For example, one customer on Sitejabber reported that they paid for two-day shipping but did not receive their item until four business days later. On the Better Business Bureau (BBB) platform, a customer complained about receiving a product that did not fit their car as promised and was forced to accept a partial refund.
It is worth noting that American Muscle appears to be responsive to customer complaints, with several instances of the company apologizing for the negative experiences and offering refunds or vouchers for future purchases.
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The company has been accused of scamming and stealing money
AmericanMuscle.com has received mixed reviews from customers. While some customers have praised the company for its quality products, easy ordering process, and responsive customer service, others have accused the company of scamming and stealing money.
In terms of accusations of scamming and stealing money, some customers have expressed concerns about the company's refund policy. There have been instances where customers have not received full refunds for returned or cancelled orders, with the company offering only partial refunds or store credit. This has left some customers feeling like they have been scammed or had their money stolen.
For example, one customer on the Better Business Bureau website complained that they were forced to accept half of their money back for a product that did not fit their car as promised. The customer felt that this was false advertising and that American Muscle should have given a full refund. Another customer on the same website expressed similar sentiments, stating that they wanted their money back in full and were not satisfied with just a $90 credit.
Additionally, there have been reports of potential scam activity associated with the American Muscle name. Some people have warned others to be cautious of Facebook "stores" that use the American Muscle name but do not have a legitimate website or accept secure payment methods. These stores are likely scams, and people have been warned not to send money to them.
It is important to note that American Muscle has responded to some of these complaints and has tried to resolve the issues. However, it is unclear if all customers were satisfied with the resolutions offered by the company. While there are accusations of scamming and stealing money, there are also many positive reviews from customers who have had satisfactory experiences with the company.
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Customers have reported issues with shipping and customer service
While some customers have reported positive experiences with American Muscle, there are also accounts of issues with shipping and customer service.
Several customers have reported delays in receiving their orders, with some orders taking several weeks to arrive or not being fulfilled at all. In one instance, a customer reported that American Muscle cancelled their order because they were unable to ship it to an APO box. American Muscle apologised for the inconvenience and offered to help the customer with any other issues. However, the customer expressed frustration with the situation and stated that they would not use American Muscle again.
There have also been reports of issues with the quality and fitment of products. One customer reported receiving a product that did not fit their car as promised, and another stated that they received a product that was different from what was shown in the listing photos. In both cases, the customers reported that American Muscle did not provide a full refund, which they felt was unfair.
American Muscle has responded to some of these complaints, apologising for any inconvenience and offering refunds or vouchers for future purchases. However, some customers have expressed dissatisfaction with these resolutions, feeling that their concerns were not adequately addressed.
It is worth noting that some customers have also reported positive experiences with American Muscle's customer service. One customer reported that they received a full refund for an item that did not fit, even though they were past the return date. Another customer praised the company for their easy returns and hassle-free refunds.
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Some customers have reported positive experiences and easy ordering
While some customers have reported negative experiences with American Muscle, others have had positive experiences and easy ordering.
One customer on Trustpilot reported that they have been a customer of American Muscle for many years and have had positive experiences. They describe the company as "easy to work with", highlighting their "no-hassle refunds", "fast shipping", and "great prices". The reviewer also mentions that American Muscle offers military and law enforcement discounts, sales, coupons, and store credit for providing photos and feedback.
Another reviewer on Sitejabber describes their experience ordering from American Muscle as "the greatest", appreciating the convenience of having a website just a click away, where they can find what they need without having to search through auto stores.
A CorvetteForum user reports spending a lot of money at American Muscle and has never been "shafted or disappointed" by them. They acknowledge that the company's customer service isn't what it used to be but consider it to be on par with other companies nowadays.
A Reddit user shares that they have purchased a lot of items from American Muscle and have had a positive overall experience. While they have occasionally encountered issues with the items, they praise American Muscle's customer service, stating that the company has always come through and made things right. For example, when an item didn't fit, American Muscle provided a full refund even though the user was past the return date.
These experiences highlight instances where customers have had positive interactions with American Muscle, finding their ordering process straightforward and their customer service responsive and accommodating.
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American Muscle has apologised for poor experiences and offered refunds
American Muscle is a legitimate company that has been in business for several years. They have a 4.3-star rating on Trustpilot, with 2,693 customers providing feedback.
While the company has received positive reviews for its quality products, fast shipping, and great prices, there have also been complaints about poor customer service, delayed or cancelled orders, and issues with refunds. In some cases, customers have reported feeling shafted or disappointed by their experiences with American Muscle.
American Muscle has apologised for these poor experiences and offered refunds to affected customers. They have acknowledged the delays and inconveniences caused and issued vouchers for future purchases. The company has also stated that they will take customer feedback on board to improve their services.
Despite these issues, some customers have shared positive experiences with American Muscle's customer support. They have praised the company for providing easy returns, quick resolutions to issues, and helpful assistance from knowledgeable staff.
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Frequently asked questions
Yes, American Muscle is a legitimate company that sells auto parts.
American Muscle has a rating of 4.3 out of 5 stars on Trustpilot.
American Muscle offers free shipping on orders over $49. However, some customers have reported issues with delayed or incorrect deliveries.
American Muscle has been known to offer full and partial refunds to customers. However, some customers have complained about difficulties obtaining full refunds for flawed or unsatisfactory products.
Reviews of American Muscle's customer service are mixed. Some customers praise their responsiveness and problem-solving skills, while others have criticised the company for being difficult to reach and not providing satisfactory solutions.
