Athena Vale
Mad Muscles is a workout and diet app that offers custom workout routines and nutritional advice. It has received mixed reviews, with some users praising its effectiveness in helping them achieve their fitness goals and others accusing it of being a scam due to deceptive pricing and difficult cancellation policies. While it has a rating of 3.8 out of 5 on Trustpilot, it has a lower rating of 2.3 stars on Sitejabber. The app has also faced criticism for its subscription and billing practices, with users reporting unauthorized charges and difficulty cancelling subscriptions.
| Characteristics | Values |
|---|---|
| User rating on the App Store | 4.7 |
| User rating on Google Play | 3 |
| User rating on Trustpilot | 3.8 |
| User rating on Sitejabber | 2.3 |
| Pricing | $6.93 for a week, $24.99 for a month, 39.99 for a month, $54.99 for multiple months |
| Pros | Offers custom workout routines, nutritional advice, and meal plans; has a library of exercises with detailed instructions, images, and videos; offers "extra-curricular" activities outside of the regular workout program; has an intuitive and easy-to-navigate interface |
| Cons | Deceptively priced; difficult to cancel subscription; poor customer service; glitchy |
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What You'll Learn
- Mad Muscles is a scam, according to some users
- The app has been accused of unauthorised transactions
- Users have complained about its workout programs not being personalised
- It is difficult to cancel subscriptions and obtain refunds
- The app has a 3.8/5 rating on Trustpilot, but a 2.3/5 rating on Sitejabber
Mad Muscles is a scam, according to some users
Mad Muscles is a workout and diet app that offers custom workout routines and nutritional advice based on a user's fitness goals and experience level. While the app has received some positive reviews, with users praising its intuitive interface, holistic approach, and knowledgeable trainers, there are also numerous complaints and accusations of the app being a scam.
Several users have reported issues with unauthorised transactions, deceptive sign-up formats, and difficulty cancelling subscriptions and receiving refunds. Some have claimed that they were charged multiple times without their knowledge or consent, and that the company makes it challenging to cancel subscriptions or obtain refunds. These complaints have led some users to warn others to stay away from the app, calling it a "scam" and a "rip-off".
In addition to billing issues, some users have also criticised the app's workout programs, stating that the "personalised workout plans" are not personalised at all, and that the same workouts are provided regardless of the user's responses to the initial questionnaire.
While the app currently holds a rating of 3.8 out of 5 on Trustpilot, indicating generally positive reviews, it's important to note that this may not be an entirely accurate representation of user satisfaction. Some have suggested that positive reviews may be written by Mad Muscles staff or paid for, as they are mostly written by people with foreign names. Conversely, the app has a rating of just 2.3 stars out of 5 on Sitejabber, indicating that most customers are generally dissatisfied with their purchases.
Overall, while Mad Muscles may offer some benefits in terms of fitness tracking and personalised plans, the numerous complaints about billing practices and deceptive marketing suggest that users should proceed with caution and thoroughly research the app before signing up.
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The app has been accused of unauthorised transactions
The Mad Muscles workout app has received numerous complaints about unauthorised transactions and deceptive pricing tactics. Users have reported being charged additional fees without their consent, often immediately after signing up for the service. In some cases, users were automatically enrolled in recurring subscriptions at a higher cost than the initial payment.
One common issue reported by users is the difficulty in cancelling subscriptions and obtaining refunds. The app does not allow for cancellation within the app itself, and users have reported being charged additional months even after attempting to cancel. Some users have also reported that the app uses their reasons for cancellation against them to deny refunds. This has led to hundreds of complaints and accusations of scamming and predatory practices.
The Mad Muscles app has also been accused of violating the GDPR and Google Play's Dev Content Policy due to unauthorised transactions. The lack of transparency in subscriptions and charges, as well as the difficulty in obtaining refunds, has raised concerns about the integrity of the app. Users have reported feeling deceived by the pricing tactics and have warned others to beware of potential financial exploitation.
While some users have praised the app for its personalised workout and meal plans, the majority of reviews highlight issues with unauthorised transactions and aggressive billing practices. The app has a rating of 2.3 stars out of 5 on Sitejabber, indicating general dissatisfaction among customers. On Trustpilot, the app has a rating of 3.8 out of 5, with some users calling it a "money-grabbing rip-off" and advising others to beware of unethical practices.
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Users have complained about its workout programs not being personalised
Users have expressed concerns about Mad Muscle's workout programs, claiming that they are not personalised despite the company's claims. In their reviews, customers have stated that regardless of the initial questionnaire, the workouts remain the same and do not cater to individual needs and goals.
This issue has been a significant point of contention, with some users feeling that the app falls short of its promise to provide tailored workout plans. The lack of personalisation contradicts Mad Muscle's marketing, which emphasises the customisation of workouts based on user inputs. This discrepancy has led to disappointment and frustration among users who expected a more tailored experience.
While some users have praised the app for its extra-curricular activities and the ability to set achievements, the concern about non-personalised workouts is widespread. This issue, coupled with billing and subscription cancellation problems, has negatively impacted the overall perception of the app.
It is important to note that Mad Muscle is a relatively new app, and it aims to make workouts accessible, effective, and enjoyable for its users. While it has received some positive feedback, the complaints about non-personalised workouts and billing issues have created a sense of distrust and dissatisfaction among its users.
To address these concerns, Mad Muscle should focus on improving its personalisation features and ensuring that its marketing claims align with the actual user experience. By prioritising transparency and user feedback, the app can work towards regaining the trust of its users and providing a more positive and effective fitness platform.
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It is difficult to cancel subscriptions and obtain refunds
Mad Muscles is a workout app that offers custom workout and nutrition plans to help users build muscle and lose weight. While the app has received positive reviews for its intuitive interface, accessible workout routines, and supportive coaching, it has also been the subject of numerous complaints and negative reviews regarding billing and subscription issues.
One of the most common issues reported by users is the difficulty in cancelling subscriptions and obtaining refunds. Hundreds of customers have complained that there is no obvious way to cancel within the app itself, and they are often charged additional fees or enrolled in recurring subscriptions without their consent. Some users have reported being unable to cancel their subscriptions at all, even after reaching out to customer support. This has led many to accuse the app of being a scam and has raised concerns about potentially unethical and immoral business practices.
The difficulty in cancelling subscriptions and obtaining refunds has been a significant source of frustration for Mad Muscles users. Many have reported unexpected or unauthorized charges, with the app allegedly making it challenging to unsubscribe or adjust subscription settings. This has resulted in users being locked into subscriptions they no longer want or need and struggling to get their money back.
While Mad Muscles has responded to some user complaints, offering to review individual cases and find resolutions, the overall sentiment regarding billing and subscription issues remains negative. Users continue to report feeling deceived by the app's pricing tactics and frustrated by the lack of transparency and control over their subscriptions. This has impacted the app's reputation and deterred potential new users.
To avoid such issues, it is essential for users to thoroughly research the app before signing up, including reading reviews, discussion forums, and articles. Additionally, users should carefully read the fine print of any subscription service and keep track of receipts and charges to identify and dispute any unauthorized transactions promptly.
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The app has a 3.8/5 rating on Trustpilot, but a 2.3/5 rating on Sitejabber
Mad Muscles is a workout and diet app designed to help users build muscle and lose weight. The app offers custom workout routines and nutritional advice based on the user's fitness goals, level of experience, and equipment available. Mad Muscles is one of the newer workout apps and has gained a relatively large following. However, it has received mixed reviews online, with some users praising its effectiveness and convenience, while others have criticised it as a scam due to billing and subscription issues.
The app has a 3.8/5 rating on Trustpilot, with over 7,600 reviews. Positive reviews on Trustpilot highlight the app's ability to help users achieve their fitness goals through challenging yet supportive coaching and personalised workout and meal plans. Users also praise the app's intuitive and easy-to-navigate interface, making it accessible for users of all fitness levels.
On the other hand, the app has a lower rating of 2.3/5 on Sitejabber, based on 110 reviews. Many Sitejabber reviews characterise Mad Muscles as a scam, citing issues with unauthorised and excessive charges, difficulty cancelling subscriptions, and poor customer service. Some users also claim that the app makes it challenging to write negative reviews on their platform.
The mixed reviews of the Mad Muscles app highlight the varying experiences of its users. While some have found it effective and helpful in achieving their fitness goals, others have faced challenges with billing, subscriptions, and customer support. It is essential for prospective users to carefully review the terms and conditions, fine print, and user feedback before signing up for any fitness app to make an informed decision.
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Frequently asked questions
Mad Muscle is a legitimate app with a rating of 3.8/5 on Trustpilot. However, it has a rating of 2.3/5 stars on Sitejabber, indicating that most customers are generally dissatisfied with their purchases. The app has also received negative reviews on Reddit and other platforms, with users accusing it of being a scam and having deceptive pricing tactics.
Common complaints about Mad Muscle include difficulty cancelling subscriptions and issues with unauthorised or unexpected charges. Some users have also criticised the app for providing the same generic workouts to everyone, rather than personalised plans as advertised.
Yes, some users have praised Mad Muscle for offering challenging yet enjoyable workouts and providing knowledgeable trainers who create personalised meal and training plans. The app has also been credited for its intuitive and easy-to-navigate interface, making it accessible for users of all fitness levels.
