Athena Vale
Muscle Crate is a fitness subscription box service that offers a monthly delivery of 10+ fitness supplement samples, including protein powders, pre-workouts, BCAA's, fat burners, and more. The service, priced at £15/$22.50 per month, promises to provide subscribers with a variety of quality brands and flavours to enhance their workouts. However, despite positive testimonials on Muscle Crate's website, the service has received a rating of 1.7/5 on Trustpilot, with numerous complaints regarding poor customer service, difficulty cancelling subscriptions, and issues with product quality and shipping. With this conflicting information, the question arises: Is Muscle Crate a legitimate and reliable service, or do the negative reviews point to deeper issues?
| Characteristics | Values |
|---|---|
| Trustpilot Rating | 1.7/5 |
| Number of Reviews | 209 |
| Cost | £15/$22.50 per month |
| Shipping | Free in the UK and US |
| Contents | 10+ fitness supplement samples |
| Management | Recently changed |
| Sample Packs | Larger, which may cause contamination or incorrect labelling |
| Stimulants | Only stimulant options available |
| Cancelling Subscription | Difficult |
| Customer Service | Poor |
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What You'll Learn
Muscle Crate's Trustpilot rating
Muscle Crate is a fitness subscription box that provides a monthly selection of premium workout supplement samples, gear, and snacks to help customers reach their fitness goals.
As of December 2021, Muscle Crate has a ""Bad"" Trustpilot rating of 1.7/5 stars from 209 reviews. Many reviewers have complained about the company's poor customer service, difficulty cancelling subscriptions, and unauthorized debit charges. Some customers have also mentioned issues with incorrect labelling and product contamination in the larger sample packs.
However, some positive reviews mention that Muscle Crate provides motivation to work out more regularly and that it offers a good value proposition with various quality brands and flavours.
It is worth noting that the Trustpilot rating and reviews may not be fully up-to-date, as they are from December 2021, and Muscle Crate may have made improvements or changes to their services since then.
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Difficulty cancelling subscriptions
Muscle Crate is a fitness subscription box service that delivers a box of motivation to your door every month. The box contains supplements, gear, and snacks to help you reach your fitness goals. However, several reviews on Trustpilot indicate that customers have faced challenges when attempting to cancel their subscriptions.
One common issue reported by customers is the lack of response from Muscle Crate's customer service team. Some customers have sent multiple emails requesting to cancel their subscriptions but have received no response or only automated responses, with no action taken to stop the recurring payments. This has resulted in customers having to take extra steps, such as contacting their bank directly, to prevent further charges.
The cancellation process itself has also been criticised, with customers reporting that there is no option to cancel their subscriptions directly through their Muscle Crate accounts. Instead, they are directed to send an email to a specified address, which often results in no response or action being taken. This has led to frustrations among customers who feel that the company is making it deliberately difficult to cancel their subscriptions.
In addition to the cancellation issues, some customers have also reported problems with the quality of the products and the value for money they offer. There have been concerns about incorrect labelling, product contamination, and unexpected price increases. These issues, coupled with the difficulty in cancelling subscriptions, have contributed to the overall negative sentiment expressed in the reviews.
While Muscle Crate may offer a convenient way to discover new fitness supplements and products, the challenges faced by customers in cancelling their subscriptions could be a significant cause for concern. It is always important to review the terms and conditions of any subscription service carefully before signing up and to be aware of the appropriate steps to take if cancellation is required.
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Slow shipping times
Muscle Crate is a fitness subscription box that offers a selection of premium workout supplement samples for £15.00 per month. The company promises to deliver a box of motivation to your door every month, full of supplements, gear, and snacks to help you reach your fitness goals. However, several reviews on Trustpilot have criticized Muscle Crate for its slow shipping times.
One reviewer on mysubscriptionaddiction.com reported that it took them almost four months to receive two boxes, with shipping times ranging from 20-30 days. This is significantly longer than the typical delivery time for similar subscription services. The reviewer also mentioned that one of the boxes they received had an exploded canned liquid product that ruined the rest of the box's contents. When they requested a replacement, Muscle Crate informed them that they would not send a replacement box unless they made another purchase.
Another reviewer on the same website shared a similar experience, stating that they received a box with an exploded product and were disappointed that some of the products they liked were only available in the UK and not shipped to US customers.
To address these concerns, Muscle Crate should consider improving their shipping processes, such as optimizing their fulfillment and delivery systems, to ensure that customers receive their boxes in a timely manner. Additionally, they should prioritize responsive and accommodating customer service to build and maintain positive relationships with their subscribers.
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Poor customer service
Muscle Crate is a fitness subscription box that offers a selection of premium workout supplement samples for £15.00 per month. However, the company has received numerous negative reviews, resulting in a rating of 1.7/5 on Trustpilot. One of the main issues highlighted by customers is the poor customer service they experienced when attempting to cancel their subscriptions.
Several customers have complained that despite sending multiple emails, they have received no response from Muscle Crate and have continued to be charged for their subscriptions. One customer reported that they had to go to their bank to cancel the recurring payment as Muscle Crate was unresponsive. The company's cancellation process has been described as "terrible" and "a scam," with customers stating that they were forced to cancel their cards to stop payments.
In addition to the difficulty in cancelling subscriptions, customers have also reported issues with the quality and delivery of the products. Some have received boxes with damaged or exploded products, and when requesting replacements, they were informed that they would only receive them if they made another purchase. The slow shipping times, with some customers reporting waiting up to 30 days to receive a box, have also been a source of frustration.
The lack of response from Muscle Crate to customer inquiries and the difficulty in cancelling subscriptions have led to a sense of caution among reviewers, who urge potential customers to be wary of signing up for the service. While some customers have found the products to be tasty and of decent quality, the overall experience has been tainted by the company's poor customer service and difficulty in cancelling subscriptions.
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Product contamination
Muscle Crate is a fitness subscription box that offers a selection of premium workout supplement samples. Reviews for the company on Trustpilot are mostly negative, with an overall rating of 1.7/5 stars. While some customers have praised the company for its large sample packs and the opportunity to try different products, others have raised concerns about product contamination and incorrect labelling.
One reviewer mentioned receiving a pre-workout sample that had started to harden due to air exposure, indicating possible contamination or improper packaging. The same reviewer also pointed out the abundance of stimulant supplements and the lack of a stimulant-free option.
Another reviewer shared a similar experience, stating that their box contained an exploded canned liquid product. This issue was also mentioned by another customer, who had to request a replacement twice and was informed that they would only receive one if they made a purchase. This customer also noted that half of the products they liked were not available in their country, creating disappointment and frustration.
In addition to product contamination and quality concerns, many Muscle Crate reviews highlight difficulties with cancelling subscriptions and unresponsive customer service. Some customers have reported continuing to be charged even after requesting cancellation and experiencing challenges in reaching the company to resolve these issues.
Overall, while Muscle Crate may offer a wide range of supplement samples, potential customers should be cautious and aware of the mixed reviews, with particular attention to concerns regarding product contamination, labelling, and customer service.
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Frequently asked questions
Muscle Crate is a fitness supplement subscription box that includes a selection of premium workout supplement samples.
Muscle Crate is rated "Bad" with 1.7 / 5 on Trustpilot. Many reviews complain about the company's poor customer service, difficulty in cancelling subscriptions, and issues with contaminated or incorrect products. However, some people seem to like the products, with one review saying, "the products they sent were usually tasty, even though they didn't seem to really match the total cost of the box."
Muscle Crate costs £15/$22.50 per month with free shipping to the UK and US.
To cancel your Muscle Crate subscription, you need to contact their customer service. However, many reviews have cited issues with getting in touch with Muscle Crate and having their subscriptions cancelled. Some have even had to resort to cancelling their cards to stop payments.
