Victor Forge
Mad Muscles is a subscription-based fitness app that offers personalized workout and diet plans to help users gain muscle, lose weight, and improve their overall health. The app provides video tutorials, exercise swaps, analytical reports, and personalized meal plans with shopping lists. While some users have praised the app for its comprehensive features and effective plans, others have criticized it for unexpected charges and difficult refund processes. With a rating of 2.8 stars out of 5 from 133 reviews, Mad Muscles has received mixed feedback, with some users expressing dissatisfaction with unexpected charges and lack of transparency in subscription and refund policies.
| Characteristics | Values |
|---|---|
| Subscription-based application | Charged to your selected payment method each billing cycle |
| Cancellation | Automatic renewal is disabled upon cancellation |
| Payment methods | App Store (iOS), Google Play (Android) |
| Charges | Not clearly displayed, according to some reviews |
| Reviews | 2.8 stars out of 5 from 133 reviews on Sitejabber; 4 stars out of 5 from 7,942 reviews on Trustpilot |
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What You'll Learn
- Mad Muscles is a subscription-based app, charged per billing cycle
- Users report being charged without their knowledge or permission
- The app offers a range of workout and diet plans
- It has received mixed reviews, with some praising its effectiveness and others criticising its refund policy
- Mad Muscles responds to negative reviews, offering to resolve issues
Mad Muscles is a subscription-based app, charged per billing cycle
Mad Muscles is a subscription-based fitness app that is charged to your selected payment method per billing cycle. The app offers personalized workout and meal plans, video tutorials, exercise swaps, achievements, analytical reports, and more. While it has helped some users improve their physique, develop healthy habits, and increase their fitness levels, others have criticised the app for its unclear subscription and refund policies.
Mad Muscles provides tailored workout plans for users with different fitness levels, lifestyles, and goals. It offers static and dynamic workouts to help users gain muscle, lose weight, or get shredded. The app also includes personalized meal plans, taking into account individual preferences and restrictions, along with shopping lists for healthy meals. Additionally, Mad Muscles features analytical reports that track calories burned, workouts completed, and steps walked, providing users with a quantitative overview of their progress.
The app also includes video tutorials for those who are unsure about how to perform certain exercises. Users can also swap exercises they don't like with alternatives that target the same muscle group and difficulty level. Achievements and rewards further motivate users by making workouts fun and encouraging them to stick to their fitness routines. Mad Muscles supports synchronization with Google Health for enhanced results.
While Mad Muscles has received positive reviews from some users who have successfully improved their health and fitness, others have expressed concerns about unexpected charges and difficulties with refunds. Some users feel that the app does not provide enough clarity regarding subscription periods and costs during the registration process. There are also complaints about challenges with the refund process, with some users feeling that the conditions for guaranteed refunds are unfair and designed to avoid honouring the clause.
Mad Muscles has responded to some of these reviews, stating their commitment to transparency and clear communication regarding subscriptions and charges. They encourage users to contact their support team to address specific concerns and find suitable solutions. It's important to note that the app has a rating of 2.8 stars out of 5 from 133 reviews, indicating overall customer dissatisfaction with their purchases.
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Users report being charged without their knowledge or permission
Users have reported being charged without their knowledge or permission by Mad Muscles, a fitness app designed to help people gain muscle, lose weight, and improve their overall health. The app offers personalized workout and meal plans, video tutorials, and analytical reports to track progress. However, it has received mixed reviews, with a rating of 2.8 stars out of 5 from 133 reviews on Sitejabber, indicating that many customers are dissatisfied with their purchases.
Several users have complained about unexpected charges and difficulties obtaining refunds. One user reported being charged an additional fee without their consent, while another claimed to have been "stung" with a £90 fee after a year of not using the app. Some reviews also mention issues with the app's subscription system, describing it as "unfair" and "misleading." These users feel that the subscription period and related costs are not adequately clarified during the registration process.
In response to these complaints, Mad Muscles has stated that they strive for transparency and that all charges should be clearly displayed before any purchase is completed. They encourage users with concerns or issues to contact their support team at [email protected] for assistance. The company also emphasizes that their service is not connected to any scam tactics and that all payments are approved by customers during checkout.
To avoid unexpected charges, it is essential for users to carefully read and understand the terms and conditions of any subscription-based application before providing payment information. Additionally, regularly reviewing bank statements and transaction details can help identify any unauthorized or fraudulent charges, allowing individuals to take prompt action to dispute them.
While Mad Muscles maintains that they operate with transparency and clear communication, the high number of negative reviews suggests that there may be room for improvement in how the company handles user feedback and subscription management. Being proactive in addressing these concerns could help Mad Muscles improve customer satisfaction and trust in their brand.
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The app offers a range of workout and diet plans
Mad Muscles is a subscription-based fitness app that offers a range of workout and diet plans. The app is designed to help users gain muscle, lose weight, and improve their overall health and fitness. It provides static and dynamic workouts tailored to different fitness levels, lifestyles, and goals.
The Mad Muscles app offers personalized workout plans based on users' needs and preferences. It includes various workout types, such as calisthenics, military workouts, tai chi, and chair yoga, ensuring users can find a routine that suits their interests and fitness levels. The app also provides video tutorials for each exercise, making it accessible to those new to working out.
Additionally, Mad Muscles offers diet and nutrition plans. These plans include healthy recipes and grocery lists, helping users make informed food choices. The app also provides a feature to log water intake and weight, allowing users to track their progress and adjust their diet and workout programs accordingly.
While the app offers a range of workout and diet plans, some users have expressed concerns about unexpected charges and difficulties with refunds. There are also mixed reviews regarding the effectiveness of the personalized workout plans, with some claiming they received the same workouts despite different questionnaire answers.
Overall, Mad Muscles provides a platform for users to access workout and diet plans, with additional features like achievements and challenges to keep users motivated. However, it is essential to carefully review the subscription and billing details before committing to the app.
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It has received mixed reviews, with some praising its effectiveness and others criticising its refund policy
Mad Muscles is a subscription-based fitness app that offers personalised workout and meal plans to help people improve their physique, reduce stress, improve their sex drive, and develop healthy habits. The app has received mixed reviews, with some users praising its effectiveness and others criticising its refund policy and unexpected charges.
On the one hand, some users have found the app effective and helpful in improving their fitness and health. They appreciate the personalised workout and meal plans, the video tutorials, the ability to swap exercises, and the analytical reports that track their progress. The app has received positive feedback for its ability to help users lose weight, increase fitness, and develop healthier eating habits. Some users also mention the helpful customer support they received when they had questions or needed assistance.
On the other hand, the app has received criticism for its refund policy and unexpected charges. Some users have reported feeling scammed by unexpected or unauthorised charges, as well as difficulties in obtaining refunds. There are complaints about the lack of transparency regarding subscriptions and charges, with users feeling trapped and unable to easily cancel their subscriptions or obtain refunds. Some have also mentioned issues with the app's functionality, such as being unable to swap exercises or customise their workout plans as desired.
The mixed reviews reflect a range of experiences with the Mad Muscles app, with some users finding it effective and helpful while others have been disappointed by the refund policy and unexpected charges. While Mad Muscles has responded to some negative reviews, offering assistance and expressing a commitment to transparency, it is important for prospective users to carefully review the terms and conditions to avoid unexpected charges and to understand the refund policy before committing to a subscription.
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Mad Muscles responds to negative reviews, offering to resolve issues
Mad Muscles is a subscription-based fitness application that offers personalized workout and meal plans to help users achieve their fitness goals. The app has received mixed reviews, with a rating of 2.8 stars out of 5 from 133 reviews on Sitejabber, indicating that most customers are generally dissatisfied with their purchases.
Some users have left negative reviews, citing issues with unexpected charges, difficulty cancelling subscriptions, and poor customer service. Several reviewers have also accused the app of scamming, claiming that they were charged multiple times without their knowledge or permission. In addition, some users have reported that Mad Muscles makes it challenging to write negative reviews on their website and discourages negative feedback on other platforms.
In response to these negative reviews, Mad Muscles has reached out to individual customers, expressing their commitment to transparency and clear communication. They have invited customers to contact their support team and offered to review accounts and assist with resolutions. For example, in response to a review from Aaron, who was charged a £90 fee after a year of non-use, Mad Muscles replied:
> "We're truly sorry to hear about your experience, and we can understand your frustration. We strive to maintain transparency and clear communication, especially regarding subscriptions and charges. We never intend to make it difficult for users to provide feedback, and we appreciate you sharing yours. We want to make sure that you are taken care of and resolve any issues you may have. Please reach out to us at [email protected], and we will be happy to review your account and assist with a resolution."
Mad Muscles has also addressed concerns about scamming practices, stating that all payments are approved by customers during checkout and that their service is not connected to any scam tactics. They encourage users to contact their support team for assistance and to provide feedback to help improve their services.
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Frequently asked questions
No, Mad Muscles is a subscription-based application that is charged to your selected payment method each billing cycle. However, they have frequently discounted introductory periods and the app is currently free for all Ukrainians worldwide.
Mad Muscles offers guaranteed refunds but some users have complained about the difficulty in obtaining one. The company requires proof of use of the app for 14 days in addition to the cancellation email.
Yes, you can cancel your subscription but you will still have access to it until the end of the billing cycle.
