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If you want to cancel your Amazon Prime membership, you can do so by selecting the End Your Prime Membership button on the Amazon Prime membership page. If your membership is associated with another company, such as Metro by T-Mobile, you must contact that company to cancel. You can also cancel Subscribe & Save subscriptions by going to Your Subscribe & Save Items and selecting Cancel Subscription. To cancel an order, you must do so before the item has entered the shipping process. You can do this by going to Your Orders, selecting View or Edit Order, and then selecting Cancel Items.
| Characteristics | Values |
|---|---|
| Cancelling Amazon Prime Membership | Select the "End Your Prime Membership" button on the Amazon Prime Membership page |
| Cancelling Prime Membership Refund | Paid members who haven't used their benefits are eligible for a full refund of the current membership period |
| Cancelling Additional Prime Membership Subscriptions | Additional subscriptions like Prime Video Channels won't renew once the Prime membership ends |
| Cancelling Prime Membership Signed Up Through Google Play | Cancel subscription through Google Subscription services |
| Cancelling Third-Party Seller Orders | Can be canceled within one business day before the order enters the shipping process; after this, the seller must approve cancellation |
| Cancelling Orders Shipped by Amazon | If the order has already been shipped, refuse or return the package using the Online Returns Center |
| Cancelling Subscribe & Save Subscription | Go to "Your Subscribe & Save Items", select the subscription, and then select "Cancel subscription" |
| Cancelling Orders in the Amazon Shopping App | Visit "Your Orders", select "View or edit order", then "Cancel Items", and choose the item(s) to cancel |
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What You'll Learn
Cancelling Amazon Prime
- Sign in to your Amazon account on the Amazon website.
- Go to the "Account & Lists" menu in the top-right corner of the screen.
- Select the "Prime Membership" option from the drop-down menu.
- On the Prime Membership page, find the Manage Membership section.
- Click on "Update, cancel, and more" and select "End Membership" from the drop-down menu.
- Amazon will try to retain your membership by showing you the benefits you will miss out on. If you still want to cancel, click "Continue to cancel".
- Amazon will offer you the option to pause your membership instead of cancelling. If you wish to proceed with the cancellation, keep the option set to "Cancel on renewal".
- Finally, click "End on [date]" to confirm the cancellation of your Prime membership.
Amazon will make a final attempt to retain you as a member by offering a discounted Prime membership. If you are sure you want to cancel, you can ignore this offer and your subscription will be cancelled.
It is important to note that if your Prime membership is associated with another company's service, such as Metro by T-Mobile, you will need to contact that company to cancel your Prime membership. Additionally, if you signed up for Amazon Prime through Google Play or the Prime Video Android app, you will need to cancel your subscription through Google Subscription services.
Any additional subscriptions tied to your Amazon Prime membership, such as Prime Video Channels, will not renew once your Prime membership ends. You can also choose to cancel these subscriptions separately before your Prime membership ends.
By following these steps, you can successfully cancel your Amazon Prime membership and avoid any unwanted charges or renewals.
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Cancelling third-party seller orders
If you want to cancel an order from a third-party seller on Amazon, you need to act quickly. Orders can usually be cancelled within one business day, but once an order is in the process of being fulfilled, the seller must approve your cancellation request.
To cancel an order that has not entered the shipping process, go to 'Your Orders' on the Amazon website or app. Find the order you want to cancel and select 'View or edit order'. Check the box of the item(s) you want to cancel, and to cancel the entire order, select all the items. Then, choose a reason for the cancellation and select 'Request cancellation'. After submitting, you will receive a confirmation message via email.
If your order is shipped directly from a third-party seller and cannot be changed, you will need to contact the seller. You can do this via the ''Contact Seller button, where you can write a message requesting that they cancel the order. You will then need to wait for the seller's confirmation.
If your order has already been shipped, you must either refuse the package, return it to Amazon using the Online Returns Center, or contact the third-party seller for further instructions.
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Cancelling Subscribe & Save subscriptions
To cancel your Amazon Subscribe & Save subscription, you can follow these steps:
- Go to the "Manage Your Subscriptions" page on Amazon. This can be found under "Your Memberships and Subscriptions".
- On the "Deliveries" tab, you will see information about your active subscriptions, including the renewal date and price.
- Click on the frequency of your auto-deliveries (e.g. Monthly). This will open a page where you can edit your subscription details.
- To cancel the subscription, select "Cancel Subscription" and confirm by selecting "Cancel my subscription".
You can also change your payment method or shipping address by selecting "Change" next to the relevant option. It's important to note that if you cancel and then reactivate a subscription, the discount applied to Subscribe & Save items may change. Additionally, returns and refunds are subject to Amazon's policies, and Subscribe & Save is currently only available in a limited number of countries.
If you have a large number of subscriptions, you may want to consider using a method suggested by some Amazon users, which involves creating a bookmarklet with specific code. This will allow you to cancel multiple subscriptions at once, although it requires some technical knowledge.
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Cancelling orders in the Amazon app
Cancelling an order on the Amazon app is a straightforward process. Here is a step-by-step guide:
Firstly, open the Amazon Shopping app on your iOS or Android device. You will need to log in to your Amazon account to view your orders. If you are not already signed in, the app will prompt you to do so.
Once you are logged in, navigate to your orders. In the app, your most recent orders will appear on the current screen. If you don't see the order you wish to cancel, you can filter orders by tapping 'Filter orders' at the top of the screen. From there, you can select a different time period or order type, and then tap 'Apply'.
After finding the order, tap on it to view the order details. Then, tap 'Cancel items' or 'Cancel order'. These options will appear under the 'Order info' header. If you are cancelling a digital order, such as an app or movie purchase, click 'Digital Orders' and then select your order. For AmazonFresh orders, click the AmazonFresh order at the top of the order list, and then select your order.
If your order has already been shipped, you may see a 'Request Cancellation' option instead. You can still attempt to cancel, and if the request is confirmed, you will receive a refund. If the item still arrives, refuse the delivery.
You will then receive a confirmation message via email. Note that if your item was sold by a third-party seller, you will need to contact them directly to determine the status of your order.
Remember, you can only cancel orders before they have entered the shipping process. If you need to cancel an order that has already been shipped, you will need to refuse the package, return it, or contact the seller for further instructions.
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Cancelling Prime memberships associated with other companies
If your Prime membership is associated with another company's service, such as Metro by T-Mobile, you must contact that company to cancel your Prime membership. The process may differ depending on the company, but you can refer to their respective customer support pages for guidance.
If you signed up for your Prime membership through a third party, you may need to contact the third party to cancel your membership and receive any refund under its applicable policies. In this case, the billing terms provided by the third party will apply to your membership.
If you signed up for Amazon Prime through Google Play using the Android mobile shopping app or Prime Video Android app, you must cancel your subscription through Google Subscription services.
For additional options on managing your Prime membership, you can visit your Prime membership page.
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