Alec Titan
Mad Muscles is a subscription-based fitness application that provides both home and gym workouts. The app has received some negative reviews online, with some users complaining about unexpected charges and difficulties cancelling their subscriptions. In this paragraph, we will explore the process of cancelling a Mad Muscles subscription and discuss some of the challenges that users have faced. We will also provide step-by-step instructions on how to successfully cancel your subscription and avoid unwanted charges.
| Characteristics | Values |
|---|---|
| Cancellation Process | Visit the MadMuscles website, click on the top-right menu, select "My account", then "My subscription", enter the registered email, log in, and click "Cancel renewal". |
| Cancellation Timing | Cancel at least 24 hours before the next billing date to avoid an added charge. |
| Subscription Features After Cancellation | You will still have access to all subscription features for the remaining time in the current period. |
| Subscription Fees After Cancellation | Subscription fees will no longer be charged, and there will be no refunds for the current period. |
| App Access After Cancellation | You will no longer have access to any content within the MadMuscles app once your subscription has expired. |
| Confirmation | You will receive a confirmation email after cancelling your subscription. |
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What You'll Learn
Cancelling through the MadMuscles website
Cancelling your MadMuscles subscription through the MadMuscles website is a straightforward process. Here's a step-by-step guide to help you through the cancellation process:
Firstly, it is important to note that subscriptions should be cancelled at least 24 hours before your next billing date to avoid any unwanted charges. Also, deleting the MadMuscles app or your account will not automatically cancel your subscription.
Now, to cancel your subscription through the MadMuscles website, follow these steps:
- Visit the MadMuscles website and click on the top-right menu.
- From the menu options, select "My Account" and then navigate to "My Subscription".
- Enter the registered email address associated with your MadMuscles account and press "Continue".
- Once you are logged in, you will be able to view information about your current subscription.
- To initiate the cancellation, click on "Cancel Renewal" and then select the reason for your cancellation.
- After cancelling, you will still have access to your account and all subscription features for the remaining duration of your current billing cycle.
- To confirm your cancellation, check your registered email inbox and spam folder for a cancellation confirmation email from MadMuscles.
Please note that if you cannot find the "Cancel Renewal" button, it may take up to 24 hours for data to sync and for the button to appear. Additionally, if your subscription has already been cancelled, you will see a message indicating that you have no active subscriptions, and the status will show as "Cancelled" in your account.
If you encounter any issues or have difficulty locating the cancellation confirmation email, you can always reach out to the MadMuscles support team at [email protected] for further assistance. They will be happy to help you with the cancellation process and address any concerns you may have.
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Cancelling through the mobile app
Cancelling your Mad Muscles subscription through the mobile app is not a straightforward process. While the app provides a "Manage Subscription" option, it does not offer a direct cancellation method. This has been a common issue for many users, with complaints about the difficulty of cancelling subscriptions.
If you purchased your Mad Muscles subscription through the App Store or Google Play, you must cancel it through your Apple ID or Google Play account settings. Here's how you can do it:
For iOS devices:
- Go to your device's Settings.
- Tap on your name at the top.
- Select Subscriptions.
- Choose the Mad Muscles subscription.
- Turn off Automatic Renewal or select Cancel Subscription.
For Android devices:
- Open the Google Play Store app.
- Tap your profile icon in the top right corner.
- Select Payments & subscriptions > Subscriptions.
- Choose the Mad Muscles subscription.
- Tap Cancel subscription or turn off Automatic Renewal.
Please note that you must cancel the subscription at least 24 hours before the end of the current subscription period to avoid being charged. Additionally, deleting the app, your account, or unsubscribing from the newsletter does not cancel your subscription.
If you purchased your subscription through the Mad Muscles website, you can cancel it by following these steps:
- Visit the Mad Muscles website.
- Click on the top-right menu and select My Account > My Subscription.
- Enter the email associated with your account.
- After logging in, click on Cancel Renewal and select the reason for cancellation.
Remember that it may take up to 24 hours for the changes to take effect, and you will still have access to your account for the remainder of your billing cycle.
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Cancelling at least 24 hours before billing
To cancel your Mad Muscles subscription, you must do so at least 24 hours before your next billing date to avoid an additional charge. The way to cancel your subscription depends on where you purchased it.
If you purchased a subscription or enabled a free trial on the Mad Muscles website, you should follow these steps:
- Visit the Mad Muscles website.
- Click on the top-right menu, then select "My account".
- Select "My subscription".
- Enter the email associated with your account and press continue. Ensure that you use the email you used to sign up for the subscription.
- After logging in, you will see information about your current subscription.
- Click on "Cancel renewal" and then select the reason for cancellation.
If you subscribed through the Mad Muscles mobile app, you can manage your subscription through the app. To do this, log in with your email and follow this path: Settings -> Help -> Subscription -> Cancel Subscription.
Please note that deleting the app, your account, or unsubscribing from the newsletter does not cancel your subscription. Subscription fees will continue to apply automatically, regardless of whether or not you use your subscription.
After cancelling your subscription, you will still have access to your account and all subscription features for the remainder of your current billing cycle. However, once your subscription expires, you will no longer be able to access any content within the Mad Muscles app.
To confirm that your subscription has been successfully cancelled, you can search for a cancellation confirmation email in your inbox and spam folder. If you have any further questions or cannot find the confirmation, you can reach out to the Mad Muscles support team at [email protected].
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Confirming cancellation via email
To confirm the cancellation of your Mad Muscles subscription, you should receive a confirmation email. This email serves as official verification that your subscription has been successfully cancelled and you will not be charged further.
Please check your email inbox and spam folder for this confirmation. If you cannot find it, you may need to wait up to 24 hours for the data to sync and the cancellation to be processed. If, after this time, you still cannot find the confirmation email, you should contact Mad Muscles' support team at [email protected]. They will be able to assist you further and confirm the cancellation status.
In your email, you should include any relevant details, such as your registered email address and any unique identifiers associated with your account. You may also want to mention the date and time you initiated the cancellation, especially if it was more than 24 hours before your next billing date. This information will help the support team locate your account and cancellation request.
> Subject: Request for Cancellation Confirmation
>
> Dear Mad Muscles Support Team,
>
> I recently cancelled my subscription to Mad Muscles and was expecting to receive a confirmation email. However, I have been unable to locate it in my inbox or spam folder.
>
> My registered email address for the account is [your email address]. I initiated the cancellation process on [date and time]. Could you please check the status of my cancellation request and provide confirmation that my subscription has been successfully terminated?
>
> Thank you for your assistance in this matter. Please let me know if you require any further information from my end.
>
> Best regards,
> [Your name]
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Subscription fees after cancellation
Cancelling your Mad Muscles subscription means the automatic renewal will be disabled, but you will still have access to all your subscription features for the remainder of your current billing cycle. Subscription fees will not be charged after cancellation, and you will receive a confirmation email once your subscription has been cancelled.
To avoid the next charge, you should cancel your subscription at least 24 hours before the end of the free trial or the current subscription period. If you do not cancel your subscription within this time frame, you will be unable to receive a refund.
If you are unable to locate the cancellation button, it may take up to 24 hours for the data to sync. If you have already cancelled your subscription, you will see the message "No active subscriptions" and the status "Cancelled" in your account. You can also search for a cancellation confirmation email in your inbox and spam folder.
If you purchased your subscription through the Mad Muscles website, you can cancel by clicking on the following link or by visiting the website and following this path: Top-right menu → My account → My subscription. Enter the email associated with your account and press continue. After logging in, you will see information about your current subscription. Click on "Cancel renewal" and then select the reason for cancellation.
If you purchased your subscription through the Mad Muscles mobile app, you can manage your subscription by logging in with your email and following this path: Settings → Help → Subscription → Cancel Subscription.
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Frequently asked questions
Cancelling your Mad Muscles subscription can be done through the Mad Muscles website or the Mad Muscles mobile app. On the website, go to the top-right menu, select 'My account', then 'My subscription', enter your registered email, and click 'Cancel renewal'. On the mobile app, go to Settings, then Help, then Subscription, and finally, 'Cancel Subscription'.
You will receive a confirmation email in your inbox or spam folder. You can also check the status of your subscription by logging into your Mad Muscles account. If your subscription has been cancelled, you will see the message "No active subscriptions" and the status "Cancelled" in your account.
Deleting the Mad Muscles app does not cancel your subscription. Subscription fees will continue to be charged automatically, regardless of whether or not you use the app.
