Athena Vale
American Muscle is a website that offers performance muscle car parts and accessories. The website has received mixed reviews, with some customers complaining about issues with refunds, shipping, and product quality, while others have praised the company for their easy-to-work-with nature, fast shipping, and great prices. The website has also been the target of scam accusations, with some users claiming that the website is trying to scam people using the American Muscle name. However, it is worth noting that the website has also received positive testimonials, with some customers highlighting their positive experiences with the company.
| Characteristics | Values |
|---|---|
| Website | americanmuscle.com |
| Website status | Down |
| Troubleshooting instructions | Force a full refresh for the site |
| Trustpilot rating | 4.3/5 |
| Customer feedback | Positive: Fast shipping, great prices, easy to work with, no-hassle refunds |
| Customer feedback | Negative: Issues with refunds, shipping to APO boxes, and product quality |
| Product offerings | Performance muscle car parts and accessories |
| Product examples | Suspension parts, high-performance brakes, forged wheels, radiators, OEM replacement parts |
| Similar companies | CJ Pony Parts, Lethal Performance |
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What You'll Learn
AmericanMuscle.com rated excellent on Trustpilot
AmericanMuscle.com has received an "Excellent" rating of 4.3/5 on Trustpilot, with 2,693 reviews. The website has also received 4.1 stars out of 7,083 reviews on Sitejabber.
Many customers have praised American Muscle for its easy and hassle-free refunds, fast shipping, and great prices. The company often offers lower prices than its competitors due to various discounts, sales, coupons, and store credit for providing photos and feedback. American Muscle also provides excellent customer service, with many representatives going above and beyond to answer questions and address concerns.
However, some customers have expressed mixed reviews regarding their experiences with American Muscle. While some praise the company for its great customer service and fast delivery, others have encountered issues with incorrect or missing items in their orders. In some cases, customers have had to wait several months for refunds or replacements. Additionally, there have been complaints about the website's functionality, including freezing issues and difficulties with changing orders or shipping information.
American Muscle is an online retailer specialising in performance muscle car parts and accessories, particularly for Ford Mustang enthusiasts. The company was founded over 15 years ago by brothers Steve Voudouris and Andrew Voudouris in their parents' basement and has since grown into a thriving business within the aftermarket auto retail industry. American Muscle offers a wide range of aftermarket parts and accessories, from interior and exterior upgrades to suspension parts and high-performance brakes.
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Customers report good experiences with American Muscle
Customers have reported positive experiences with American Muscle, with the company receiving a rating of 4.3 out of 5 on Trustpilot. One customer praised the company for its great pricing and extremely fast shipping, stating that they would buy from American Muscle again. Another long-time customer highlighted the company's ease of service, hassle-free refunds, quick shipping, and competitive pricing.
American Muscle also offers military and law enforcement discounts, sales, coupons, and store credits, which many customers have appreciated. One customer commended the company for its helpful sales representatives, who ensured that they found the right parts for their car.
In terms of product quality, one customer praised the company's driveshaft, noting that it felt like it was putting more power to the wheels than the factory driveshaft. American Muscle also provides free shipping for orders over $119, which has been well-received by customers.
Overall, American Muscle has received positive feedback for its customer service, with some customers highlighting the responsiveness and helpfulness of the company's representatives. The company's willingness to address issues and provide refunds when necessary has also been noted.
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Some customers report issues with refunds
While AmericanMuscle.com is rated "Excellent" with 4.3/5 stars on Trustpilot, some customers have reported issues with refunds. In one instance, a customer was forced to accept half of their money back ($90) for a faulty product, despite the fact that the product did not fit their car as promised and caused the check engine light to come on. The customer was dissatisfied with this outcome and felt that American Muscle should have provided a full refund, especially since the faulty part resulted in additional costs for the customer.
In another case, a customer reported that they had to wait five months to receive a full refund for a previous order. While the customer appreciated the apologies and thoughtfulness of the American Muscle team, they expressed concern about how the company could prevent similar issues from occurring in the future.
In response to these issues, American Muscle has apologized for the inconvenience and frustrations caused. They have also emphasized their commitment to customer satisfaction and encouraged customers to reach out to them for further assistance.
It is important to note that American Muscle has a policy of offering no-hassle refunds, and they have addressed similar complaints in the past. The company actively engages with customers to resolve issues and has implemented measures to ensure that such situations do not recur.
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Website issues and troubleshooting
If you are experiencing issues with the American Muscle website, there are several troubleshooting steps you can take.
First, check if the website is down by visiting a site like isitdownrightnow.com. This site will show you if American Muscle is down for other users as well or if the issue is specific to your device. If the website is down, you may just need to wait for it to come back up and try again later. Server issues, network problems, outages, or website maintenance could be the reason why a website is down.
If the website is up but you are still unable to access it, try performing a full refresh by pressing CTRL + F5 on your browser. This can help clear any cache or cookie issues that may be causing problems.
In some cases, issues with a website may be specific to your device or network. Try restarting your device and checking your internet connection. Additionally, ensure that your browser is updated to the latest version and that you do not have any browser extensions or settings that could be blocking the website.
If you are experiencing issues with a specific feature or function on the American Muscle website, such as placing an order or making a payment, it is recommended to reach out to their customer support team for assistance. You can also try checking for any reported outages or issues on platforms like Trustpilot or the Better Business Bureau (BBB). These platforms often have user-submitted reports and reviews that can help identify if an issue is widespread or isolated.
For more complex or technical issues, you may need to contact American Muscle's technical support team directly. They can provide further guidance and assistance tailored to your specific problem. It is always helpful to provide as much detail as possible when reporting an issue, including any error messages, screenshots, and the steps you took before encountering the problem.
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$14.99
Potential scam companies using the American Muscle name
While there are no explicit mentions of scam companies using the American Muscle name, there are a few instances of negative reviews and experiences with the company AmericanMuscle.com.
On Trustpilot, AmericanMuscle.com has a rating of 4.3 out of 5 stars, with some customers reporting positive experiences with the company, including easy refunds, fast shipping, and great prices. However, there are also a few negative reviews, including instances of orders being cancelled, issues with shipping to APO boxes, and customers not receiving their orders.
On Reddit, there are a few posts from users expressing disappointment with AmericanMuscle.com. One user reported receiving a knockoff product, while another user encountered delays and inconsistencies with their replacement wheel order.
It is important to note that online scams are prevalent, and scammers are constantly employing more sophisticated tactics. While there is no definitive evidence of scam companies using the American Muscle name, it is always important to exercise caution when making online purchases. Scamadviser, an automated algorithm that checks the legitimacy of websites, considers AmericanMuscle.com to be safe for consumers. However, they also recommend conducting your own checks to ensure the website's safety.
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Frequently asked questions
The website has been rated 3.0 out of 5 points, with 4 votes cast and 3 user reviews. If you are unable to access the website, it may be down or unreachable due to a network problem, outage, or website maintenance.
American Muscle is a website that sells performance muscle car parts and accessories.
American Muscle has been rated "Excellent" with 4.3/5 on Trustpilot. Customers have praised their easy refunds, fast shipping, and great prices. However, there are also complaints about flawed parts, shipping issues, and unsatisfactory refunds.
American Muscle sells a wide range of car parts, including suspension parts, high-performance brakes, wheels, radiators, and OEM replacement parts.
AmericanMuscle.com is a legitimate company. However, there are other companies with similar names that may be scams. For example, one company with a Facebook page called "American Muscle Auto Parts" has been accused of scamming customers.
